Rachael Smith
Senior Product Analyst (Contact Channels) @E.ON Next
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WORK HISTORY
Senior Product Analyst (Contact Channels) @E.ON Next
Nottingham, GB
EDUCATION
The University of Manchester
BA (Hons) 2:1, Combined Studies: Languages and the Built/Natural Environment
Universidad de Almería
Erasmus, Humanities
General Assembly
Product Management
Code Institute
5 Day Coding Challenge
SKILLS
ABOUT RACHAEL SMITH
My career didn\'t start in tech, but in the travel industry, where you learn one thing very quickly: that the customer is *everything*. For the last 15 years, I\'ve carried that \"customer-first\" mindset into every role I\'ve had, ensuring the user is always at the heart of the solution.Today at E.ON Next, I manage the ecosystem of technology that powers our customer conversations, which includes email, SMS, RCS, WhatsApp and print. My role is to ensure these tools are not just functional, but that they provide the best possible experience for our customers.Working with a wide range of internal stakeholders and external technology partners, my role sits at the intersection of business strategy and technology. I\'m at my best when acting as the bridge between these worlds - translating complex technical capabilities into clear, practical solutions and getting everyone aligned on a common goal.If you\'re interested in talking about customer experience (CX), innovation, or new ways we could work together, please feel free to connect!
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