Darren Smith

Vice President, Customer Success @Sparrow Connected

Calgary, AB, CA

I am responsible for leading critical customer-facing teams at Sparrow Connected, determining product priorities, features, and strategic direction to help our customers maximize their investment in our product and achieve their strategic goals. From driving new business growth and onboarding to operational support, retention, and product innovation, we are in lock-step with our customers, understanding and advocating for their needs. Our customers are our lifeblood, and they are part of every decision we makeI bring 20+ years\' experience in technology consulting, design, account management/customer success and building and shaping effective teams. I have been extremely fortunate in my career to work with amazing customers and technology professionals across dozens of industries.Supporting and nurturing our diverse customer based alongside our talented Sparrow Connected team is what drives me and fulfills me every day.