Ben Smith
Operations Manager, Management Consulting Services @Esw I.T. Business Advisors
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WORK HISTORY
Operations Manager, Management Consulting Services @Esw I.T. Business Advisors
Calgary, AB, CA
Leading IT Management Consulting Practice providing IT management consulting and project management services for small to medium sized businesses across Western Canada and United States.
EDUCATION
Ryerson University
Bachelor of Applied Arts, Urban & Regional Planning
Coaches Training Institute
Associate Coactive Coach, coactive business and life coaching
Sault Collegiate
Diploma, math, science, geography
Vanry & Associates
License and Certification, Foundations of Leadership
Mount Royal University
Continuing Education, Project Management
Shift-It Visual Coaching Certification
Certified Visual Coach, Individual and team coaching
Help Desk Institute
Support Centre Director Certification, Computer and Information Sciences and Support Services
ABOUT BEN SMITH
Ben Smith is an IT and Service Management Leader with over 20 years experience leading, facilitating and coaching leaders and teams through changes to refresh, rebuild and reshape their capabilities to deliver the best possible results.Most recently Ben was Manager IT Field Services providing tier 1 and tier 2 IT support for Graham Construction regional offices and field sites. Ben’s responsibilities included; managing all aspects of service delivery, ITIL process management, leading IT change and problem management advisory boards and IT hardware provisioning. Under Ben’s leadership service level performance improved by 12% and first level resolution by 10%, deployed Windows 10 and Office 365 reducing supported operating systems from four to one, tripled adoption of ServiceNow and service management to non-IT shared service groups and implemented an IT Management Dashboard to monitor IT and Enterprise Applications performance. Ben’s motivation as a leader and consultant is to create an atmosphere of trust and respect where team members can learn to excel and adapt proven frameworks to support measurable improvements in service delivery and increased customer satisfaction. Active in the local running community, Ben has been a volunteer coach with the Running Room and YMCA for many years helping fellow runners achieve their personal fitness goals.As a leader and coach Ben’s most inspiring stories come from witnessing the transformational change that happens when someone achieves a personal goal they thought was both mentally and physically impossible.
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