Smitha Madhu

About Smitha Madhu

Visionary program leader with 24+ years of experience transforming complex business challenges into streamlined solutions. I specialize in large-scale digital initiatives that deliver measurable operational efficiency and revenue growth, particularly in tax technology transformation.My expertise spans strategic program management, change implementation, and digital transformation, with a focus on building high-performance teams that consistently exceed organizational objectives. I\'ve successfully led cross-functional teams of 300+ professionals, ensuring seamless project execution while fostering a culture of innovation and continuous improvement.A champion for Diversity and Inclusion, I hold an extensive array of credentials, including CPMAI, M365 Copilot, Prompt Engineering, PMP, CSM, SAFe Agilist, and certifications in Microsoft Azure and AWS Cloud. Recognized with numerous awards for innovation and risk management, I am passionate about leveraging diverse perspectives to drive excellence and innovation in the tech industry.As an early adopter of AI technologies, I\'m pioneering the application of GenAI for Project Management, leveraging tools like PMI Infinity, EY GenAI, ChatGPT, and Claude to drive next-generation efficiency across enterprise initiatives.Recognized for strengthening client engagement and stakeholder management, I ensure seamless regulatory alignment and business integration while cultivating strategic vendor partnerships that optimize service delivery and cost-effectiveness.

Experience

1. Director

   EY

   Oct 2021 — Present

   Leading cutting-edge indirect tax transformation projects across India using Azure Cloud technologies, serving over 500 clients and orchestrating enterprise-scale Agile implementations with cross-functional teams of 100+ professionals.Key achievements include:Established strategic alliances with key technology vendors, managing engagements Implemented comprehensive financial governance processes, ensuring optimal budget utilizationImproved client retention through strategic communication frameworks and innovative issue resolutionReduced time-to-productivity by 30% through strategic talent acquisition and comprehensive onboardingImproved team productivity by 30% through data-driven performance metrics and assessment frameworks

Education

• Ramrao Adik Institute of Technology

  Bachelor’s Degree, Computer Engineering

  1996 — 2000

• Ramrao Adik Institute of Technology

  Bachelor of Engineering

  2000

Skills

• Microsoft Sql Server
• Oracle
• Requirements Analysis
• Sql
• Project Management
• Software Development
• Software Development Life Cycle (Sdlc)
• Software Project Management
• Agile Methodologies
• Business Analysis