Aileen Smith
CX Insights Manager at Collective Health
- Role
- Cx Insights Manager at Collective Health
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Aileen Smith
Team player with a love for helping people including customer service, project management, and problem solving. Passionate about nutrition, international community development, health and wellness, and people. Organized and thoughtful nature.
Experience
Cx Insights Manager
Jul 2021 — Present · Lehi, UT, US
Hire, train, develop and manage team of 1 - 2 Analysts responsible for primary collection and analysis of VOC and operational data- Manage the Qualtrics relationship and coordinate the negotiation and execution of contract renewals- Utilize customer feedback and interaction data to inform and help drive self-service product development- Develop and maintain project metrics including self-service and operational excellence improvements
Education
University of California, Davis
Bachelor of Science, Community and Regional Development
2008 — 2012
Skills
- Customer Service
- Research
- Microsoft Office
- Nonprofits
- Project Management
- Time Management
- Social Media
- Environmental Education
- Public Speaking
- Data Analysis
- Community Outreach
- Community Development
- Analysis
- Student Affairs
- Non-Profits
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