Smith Ghosh

About Smith Ghosh

Dynamic AWS Certified SysOps Administrator and Solutions Architect Associate with over 12 years in high-stakes product and service IT environments. Excelled in support and implementation, delivering scalable cloud infrastructures that slash downtime, optimize costs, and propel operational excellence—proven by leading core IT operations at a top services firm. As Operations Manager heading core IT ops, I spearhead technical strategy, mentor high-performing teams, and execute innovative solutions that align tech with business goals. Passionate about automation, process optimization, and cloud migration, I\'ve consistently boosted efficiency and fostered cross-functional success in fast-paced settings.Key Strengths & Expertise1.AWS services mastery: EC2, S3, VPC, IAM, CloudWatch, Lambda for resilient architectures 2.Strategic leadership: Team building, goal execution, creativity in problem-solving3.Dedication to results: Goal-oriented with a track record of technical acumen and operational winsOpen to senior cloud ops, IT leadership, or architecture roles where I can drive impact. Let\'s connect to explore synergies

Experience

1. Head of Core IT Operations

   Tech Mahindra

   Oct 2025 — Present · Bengaluru, IN

   Spearheading Core IT Operations for CelcomDigi Malaysia, directly overseeing 16 mission-critical platforms and leading a large team of 62 direct and indirect reportees. Successfully ensuring peak operational performance and driving a quantifiable increase in customer satisfaction across the enterprise.

Education

• Ramanuj Gupta Juniors College of Science and Arts

  12th, Science

  2007 — 2009

• Assam Engineering College

  Bachelor of Engineering (BE), Electronics and Communications Engineering

  2009 — 2010

• National Institute of Technology Silchar

  Bachelor of Technology (B.Tech.), Electronics and Communications Engineering

  2010 — 2014

Skills

• Microsoft Office
• Languages-C, Unix Scripting, Sql, Pl/Sql.
• Networking
• Matlab
• Mysql
• Customer Relationship Management (Crm)
• Unix
• Customized Modules: Px (Product Centre), Ra (Resource Administrator) & Sy (Sys
• Teamwork
• Team Management
• Pl/Sql
• C
• Programming
• Management
• Products: Cbio 2.2, Cbio 3.0.
• Project Management
• Sql
• Linux
• Hp Quality Center
• Platforms-Unix, Windows (Xp/Nt/2000/Server Family).
• Testing
• Powerpoint
• Microsoft Excel
• Telecommunications
• Test Cases
• Database/Rdbms -Oracle 11g.
• Microsoft Word