Smitan Bastia

Operations Specialist | Process Management Expert | U.S. Healthcare | Claims & Enrollment | Process Optimization | SLA Adherence | Team Leadership | Process Improvement | Customer Satisfaction.

Role
Operational Specialist at Sagility
Location
Cuttack, OD, IN
LinkedIn followers
500 followers

About Smitan Bastia

Experienced Operations Specialist with 10+ years of experience in US Healthcare…

Experience

  1. Operational Specialist

    Sagility

    Jan 2022 — Present · Bengaluru, IN

    Managing teams and clients to meet daily, weekly, and monthly targets# Delegating tasks, meeting service level agreements, and optimizing processes# Analyzing reports to identify areas for improvement# Communicating with on-shore trainers and supervisors to provide updates and clarify processes# Ensuring efficient operations, minimizing attrition, absenteeism, and shrinkage, and driving overall business performance.

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Smitan Bastia — Operational Specialist at Sagility in Cuttack, OD, IN | Unifers