Smita Medhi
Lead- Support Desk Analyst @ITI
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WORK HISTORY
Lead- Support Desk Analyst @ITI
Kingston, ON, CA
Interact with clients for troubleshooting, oversee day-to-day operations of service desk, and motivated team members to achieve SLA\'s.• Manage and respond to escalations, empathize with clients, and resolve client resentments.• Utilize tools like ConnectWise, N-Able, ITBoost, BrightGauge, Logic Monitor, FieldEffect, Auvik, Bitdefender, and Office 365 for handling service tickets.
EDUCATION
Shreemati Nathibai Damodar Thackersey Women's University
Bachelor of Commerce - BCom
Symbiosis College of Arts & Commerce
Master's degree
Southwest Tennessee Community College
Associate of Arts and Sciences - AAS
ABOUT SMITA MEDHI
It is only when they go wrong that machines remind you how powerful they are\"- Clive…
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