Smita F.

Customer Success Leader

Role
Director, Customer Success at Guidewire Software
Location
Raleigh-Durham-Chapel Hill, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Smita F.

Energetic problem solver with a passion for understanding complex business issues and synthesizing solutions that enable profitability and growth. Expert manager skilled in creating operational excellence to enable maximum efficiency and, ultimately, to support value creation by leveraging operations, strategy, process design/improvement/optimization, transformation, program management, relationship management, procurement, supply chain, and analytical skills.

Experience

  1. Director, Customer Success

    Guidewire Software

    Oct 2022 — Present

Education

  • Georgia Institute of Technology

    Bachelor’s Degree, Industrial Engineering

    1995 — 1999

  • Duke University - The Fuqua School of Business

    Master of Business Administration (M.B.A.), Business Administration and Management, General

    2005 — 2006

Skills

  • Inventory Management
  • Data Analysis
  • Metrics Development
  • Complimentary Workforce
  • Operations Management
  • Client Relationship Management
  • Supply Chain Operations
  • Cost Reduction Strategies
  • Industrial Engineering
  • Project Management
  • Client Relationship Management
  • Process Optimization
  • End to End Solutions
  • Introducing New Products
  • Evaluate Competitiveness
  • Governance
  • Issue Resolution
  • Relationship Management
  • Outsourcing
  • Program Management
  • Supply Chain Management
  • Negotiation
  • Vendor Relationship Management
  • Manufacturing
  • Supplier Development
  • Liability Management
  • Requirements Gathering
  • Cost Management
  • Process Improvement
  • Process Design
  • Business Administration
  • Rfq
  • Procurement
  • Contract Negotiation
  • Compliance Strategy

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Smita F. — Director, Customer Success at Guidewire Software in Raleigh-Durham-Chapel Hill, NC, US | Unifers