Smita Surve
Delivery Manager at Google
- Role
- Technical Onboarding Delivery Manager - Agents Genai Migrations at Google
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Smita Surve
Cloud Strategy – Help global enterprises decide their cloud adoption strategy byo Assessing their application portfolio, supporting services & current infrastructureo Identify potential high value cloud use cases & opportunitieso Recommend Cloud Destination – IaaS / PaaS / SaaSo Develop Indicative business cases o Recommend cloud journey & define high level approach to POCCloud Connectivity – Help world’s largest Service Provider develop a secure & scalable cloud connectivity service using Public/Private/Hybrid peering optionsCloud Service development – Help UK based Service Provider build IaaS offering for its enterprise customers Digital Consulting- Expertise in Service Design of ‘Smart’ solutions like Smart Car etc- Experience in Creating & drafting proposals for Digital Readiness Assessment, Digital Transformation Strategy & Customer Experience Design Transformation Consulting- Develop implementation strategies that address transformation requirements and engage appropriate internal/ external teams to deliver right outcomes- Develop governance, reporting, communications & operational policies to align with overall transformationITIL/ITSM Consulting- ITIL/ ITSM implementation- Target Operating Model- KPI Definition & monitoring, Dashboard design (Business / Operations), Reporting, SLA, OLA, UC\'sTelecom OSS/BSS- Extensive experience in Telecom OSS/BSS in various roles like Process Design, Solution Design, BA & Transformation Consultant- Telecom OSS – E2E OSS from Order Entry till Service Activation - Telecom BSS – POS, CRM, Billing Process Consulting- Process design, Process Improvement, Process Re-engineering- Apply standards like Lean Six Sigma, ITIL, ISOBusiness Analysis- Requirements Gathering, Elicitation & Management - Write BRD FRS, User Stories, Acceptance Criteria’s, RTVM- Agile & Presales- Prepare Proposals & Pro-active Pitches - Participate in war rooms and work closely with Sales teams
Experience
Technical Onboarding Delivery Manager - Agents Genai Migrations
Mar 2025 — Present
Education
Pune University
BE, Electronics & Telecommunications
2000 — 2004
Indian Centre for Telecom & Management, pune
PGDM, Telecom & IT
2005 — 2007
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