Smita Sinha
Customer Success Manager| Driving SaaS growth and retention with measurable impact and trust-driven partnerships globally
- Role
- Customer Success Manager at OpsHub, Inc.
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Smita Sinha
Success is not the key to happiness. Happiness is the key to success. If you love what…
Experience
Customer Success Manager
Jan 2020 — Present · Gurgaon, IN
Managed customer onboarding, adoption, and renewal for B2B global clients across EMEA, APAC, and USA.• Implemented strategies to increase customer retention and drive account expansion through contextual offers.• Conducted customer feedback surveys using CSAT and NPV Score to improve customer experience and identify upsell opportunities.
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