Smita Poojari
Customer Care Executive
- Role
- Customer Care Executive at B4spin Clothspa Llp
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Smita Poojari
Customer-focused professional with over 10 years of experience in customer care, client…
Experience
Customer Care Executive
Aug 2023 — Present · Mumbai, IN
Coordinated with logistics teams, including drivers and delivery personnel, to optimizeroute planning and ensure smooth operations.* Partnered with store teams to resolve customer issues, maintain product availability,and support in-store sales efforts.* Supported monthly sales targets through effective upselling, cross-selling, and customerengagement strategies.* Conducted regular follow-ups on outstanding payments, ensuring timely and completecollections.* Captured and documented customer feedback to drive continuous improvement inservice delivery and client satisfaction.*Proactively informed customers about ongoing promotions, offers, and discounts toboost loyalty and retention.
Education
Mumbai University
Master of Commerce
2010 — 2012
Mumbai University
Bachelor of Commerce
2007 — 2010
Mumbai University
High School Diploma
2005 — 2007
Mumbai University
High School Diploma
2005 — 2005
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