Smita Poi

About Smita Poi

Assistant Professor of Marketing with expertise in service ecosystems, transformative service research, and essential healthcare services. My research examines how systems, technologies, and multi-actor networks shape consumer agency, decision-making, and wellbeing in high-stakes care pathways.A passionate mentor, I prepare students for corporate readiness and impactful careers.

Experience

1. Teaching Assistant

   NPTEL

   Dec 2021 — Present

   Services Marketing A Practical Approach https://nptel.ac.in/courses/11•••••78

Education

• The London School of Economics and Political Science (LSE)

  Certificate in Public Policy Analysis, Develop practical, applicable skills for analysing, evaluating and communicating public policy

• Techno model,saltlake city,west bengal

  higher secondary, Biological and Physical Sciences

  2005 — 2007

• Maulana Abul Kalam Azad University of Technology, West Bengal formerly WBUT

  BACHELORS, HOSPITAL MANAGEMENT

  2008 — 2011

• Indian Institute of Social Welfare and Business Management

  Masters in Public Systems Management

  2012 — 2014

• AUXILIUM CONVENT SCHOOL, DUM DUM

  ICSE, ICSC

  1999 — 2005

• IIT Kharagpur - Vinod Gupta School of Management

  Doctor of Philosophy - PhD, Marketing

Skills

• Healthcare Information Technology (Hit)
• Analysis
• Hospitals
• Powerpoint
• Microsoft Excel
• Business Analysis
• Pharmaceutical Industry
• Teamwork
• Team Management
• Healthcare Management
• Data Analysis
• Healthcare Consulting
• Microsoft Office
• Customer Service
• Healthcare
• Business Development
• Clinical Research
• Informatics
• Healthcare Information Technology
• Patient Safety
• Electronic Medical Record (Emr)
• Leadership
• Quality Management
• Public Health
• Management
• Team Building
• Microsoft Powerpoint
• Business Strategy
• Training
• Microsoft Word
• Operations Management
• Quality Assurance