Smita Lahiri
Vice President - Learning Partner North Yes School of Banking, Hcm @YES BANK
Signup · Get unlimited contacts
WORK HISTORY
Vice President - Learning Partner North Yes School of Banking, Hcm @YES BANK
New Delhi, IN
Trainer, Facilitator for Product, Process and Behavioral Trainings,\\\\n\\\\nLed Learning & Development for North Zone YES bank to design and launch innovative Talent & Development strategy and program that enabled team’s acquisition of emerging business, professional and technical skills,\\\\n\\\\nKey Accomplishments & Contributions:\\\\n• Partnered & collaborated with internal/external training vendors, and corporate teams to conduct skill gap analysis, establish a learning ecosystem and create bespoke learning interventions for the Retail Banking and Emerging Branch Banking business function.\\\\n• Improved learning intervention quality within six months for 3500 employees in the North Region\\\\n• Built strong relationships with leadership and stakeholders to align Talent & Development strategy with business objectives and organization operating model.\\\\n• Maximized the impact of learning solutions by optimum usage of the feedback mechanism.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Hill Top School Jamshedpur
ISC, Science
Deccan Education Societys Fergusson College, (Arts, Science), Pune
BA Economics, Economics, First Class with Distinction
FORE School of Management, New Delhi
MBA, Finance
ABOUT SMITA LAHIRI
I am a passionate and dynamic working professional with an enriching career spanning over 20 years gaining experience in - • Learning & Development – TNA, Training Facilitations (Hybrid), Training Calendars, Process Improvements, Audits & Compliances, Stakeholder Management • Talent Development & Management, Learning Strategy & Solutions for Business Units • Excellence in Customer Service, Audits & Compliances, NPS, and Customer Grievance Redressals • 15 year experience as a Team Lead & Manager in the capacities of Cluster Head Service Operations, Branch Manager, Operations Head • Sales & Marketing, Revenue Generation • Branch Banking Operations & Audits • Compliance, Fraud Reporting, AML & KYC operations of Cluster branches in UP & Uttarakhand • Front Office Customer Service & Teller Counter involving Cross Sell I am currently a Learning Partner with Yes School of Banking and doing what I am absolutely passionate about - Helping people get better at what they do. Key strengths include: Training Strategy, Framework & Program Development | Talent Strategy | Virtual, Classroom & Web-based Training | Business Needs Analysis | Skill Gap Assessment | Training Program Metrics & Evaluation |Stakeholder Relationships | Vendor Management | When it comes to people, I am a strong believer in collaborative & accommodative leadership style and empowering people to take ownership of their positions and processes. I believe effective communication is key to leadership. I strive to create a positive and motivating environment that nurtures future leaders and high performers at all levels.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.