Smita Joshi

About Smita Joshi

Competent professional with over 20+ years of IT experience in Presales & Solutions, Project Management, Domain expert, Client Liaison and Team Management• Strong domain knowledge of CRM processes that includes sales, service and marketing module• Extensive experience in implementing and managing large CRM projects in Banking and Financial domain• Salesforce Administrator Certified • Effective customer management experience in understanding overall business objectives and generating proactive value added solutions • Strong and effective project management expertise in managing large IT based delivery in multi-cultural and multi-vendor environment across various geographies like Europe, USA and India.• Successfully spearheading Project deliverables, support deliverables and managing product releases• Effective communication, collaboration and team building skills with proficiency of grasping new technology concepts, adept at software tools and project management.• Excellent written and verbal communication skills with strong interpersonal and influencing skills, problem solving mettle and domain knowledge. • Trained in various CRM products like Salesforces.Com, Siebel, Oracle Fusion and RightNow

Experience

1. Customer Success Manager

   Salesforce

   Apr 2023 — Present

Education

• ICFAI Business School

  Master of Business Administration (M.B.A.)

  2000 — 2002

• National Institute of Technology Surat

  Engineer’s Degree

  1993 — 1997

Skills

• Business Analysis
• Sql
• Business Intelligence
• Consulting
• Sdlc
• Solution Architecture
• Pl/Sql
• Requirements Gathering
• Software Project Management
• Crm
• Pre-Sales
• Agile Methodologies
• Management
• Oracle
• Requirements Analysis