Smit Khokhariya
Technical Support Advisor Ii @Concentrix
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WORK HISTORY
Technical Support Advisor Ii @Concentrix
CA
Provided technical support for macOS, windows, iOS and android users, troubleshootinghardware/software and connectivity issues• Delivered remote guidance and diagnostics for users of consumer electronics, achieving a 95% first-contact resolution rate• Collaborated with internal teams to escalate complex issues and ensure timely resolution of technical problems• Documented technical issues, resolutions, and user feedback in CRM tools to improve future support quality and training• Maintained up-to-date knowledge on product updates and system configurations to deliver accurate and efficient support• Participated in knowledge-sharing sessions and contributed to internal knowledge bases to enhance team productivity
EDUCATION
Fanshawe College
Graduate Certificate, Mobile Application Development
CHARUSAT
B.Tech, Information Technology
ABOUT SMIT KHOKHARIYA
I am an IT Support Specialist with hands-on experience delivering Tier 1 and Tier 2 technical support across macOS, Windows and iOS environments. In my current role as a Technical Support Advisor II, I provide fast and accurate troubleshooting, remote diagnostics, and user support while maintaining a strong first-contact resolution rate.I hold multiple cloud certifications, including AWS Cloud Practitioner, Microsoft Azure Fundamentals (AZ-900), and Azure Administrator (AZ-104). My cloud knowledge is supported by practical experience working with AWS & Azure services for networking, virtual machine, storage and containerized deployments.Before transitioning into IT support, I worked in mobile app development using React Native and Flutter, which strengthened my debugging skills, technical adaptability, and understanding of modern application ecosystems.I enjoy solving complex technical issues, improving user experiences, and continuously learning new tools and technologies to support fast-moving teams.
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