Smirna Paz

About Smirna Paz

As a tenured System Administrator, I bring extensive experience in both Mac and Windows…

Experience

1. System Administrator

   Brocotec

   Apr 2023 — Present · Houston, TX, US

   Providing proactive maintenance and monitoring of client systems, including servers, desktops, laptops, and network devices, to ensure their reliability, availability, and security. Responding to and resolving technical issues reported by clients, including hardware, software, and networking problems, both remotely and onsite. Collaborating with other IT teams and stakeholders to plan and implement new systems, upgrades, and migrations for clients. Managing client accounts, including permissions, access to resources, and service level agreements (SLAs). Performing onsite troubleshooting and repairs for clients, including hardware replacement, system upgrades, and software installations. Maintaining documentation of client configurations, procedures, and policies to ensure standardization and consistency across the organization. Managing and maintaining client servers, databases, and applications, including updates, patches, and security fixes. Coordinating with vendors and service providers to schedule repairs and maintenance, and ensuring that all work is completed to a high standard. Developing and implementing standard operating procedures (SOPs) for onsite visits, and continuously improving processes and procedures to enhance service delivery for clients. Maintaining a positive and professional relationship with clients, stakeholders, and colleagues, and ensuring timely and effective communication.

Education

• Southern Adventist University

  Mass Communication, Media Production

  2010 — 2014