Suzi Milovanovic
VP Cross-Functional Initiatives, SMB Commercialization and Product Delivery
- Role
- VP, Smb Product Commercialization and Delivery at JPMorganChase
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Suzi Milovanovic
Senior strategic leader of global operations, communication and program and change…
Experience
VP, Smb Product Commercialization and Delivery
Nov 2024 — Present · Tempe, AZ, US
Strategic advisor supporting SMB executive leadership, ensuring efficient operations and alignment across the Small-Mid Business organization of Merchant Services. Coordinate and oversee cross-functional projects for alignment with OKRs and department goals for revenue generation and retention. Lead development of playbooks for best practices for large scale impact initiatives, technology and AI integration, and global expansion,
Skills
- Customer Experience
- Leadership
- Net Promoter Score
- Customer Experience Transformation
- Customer Experience Design
- Customer Experience Management
- Customer Service
- Strategy
- Crm
- Internal Communications
- Coaching
- Strategic Planning
- Team Building
- Operations Management
- Employee Relations
- Customer Experience Analysis
- Social Media
- Social Media Marketing
- Management
- Credit Cards
- Process Improvement
- Relationship Management
- Customer Relationship Management (Crm)
- Business Process Improvement
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