Sarah Miller
Open to Work. Dynamic Customer Service, Contact Center, Call Center and Front Office Management. Team Leadership and Full Cycle Recruiting for Logistics and Healthcare.
- Role
- Manager Customer Contact Center at TWO MEN AND A TRUCK®
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Sarah Miller
Adaptable to the growing pains of small businesses, I streamline efficiency by developing…
Experience
Manager Customer Contact Center
May 2021 — Present · Phoenix, AZ, US
Team Lead, Contact Center September2022-January 2024- Louisville, KYSales Trainer and Marketer September 2021-August 2022- Rocky Hill, CTSales Representative May 2021-August 2021- Norristown, PAConduct weekly employee performance reviews and monthly audits by leveraging Power BI and Dialpad call dashboards and reports to analyze key performance indicators. Encourage improvement and instill confidence with transparent results. Perform quality assurance throughout the day to ensure consistently high customer referral and satisfaction ratings while sales forecasting and monitoring our in house CRM across four locations. Effectively diffuse escalated customer and billing complaints. Assign shift schedules and tracked staff hours. Execute full cycle recruiting of candidates to support the facilitation of moving and logistical needs for homes and businesses relocating locally and nationwide. Closely collaborate with CEO and COO executives to optimize service delivery. Reconcile accounts receivable and process balances in PayTrace and PaymentWorkSuite electronic payment software. Utilize Outlook for email and calendar, Dialpad AI for external call, text and video chat and Teams for internal text and video chat to streamline communication and service. Fostered positive team morale with daily encouragement of teamwork and friendly competition. Collaborate with Marketing to stay aligned on campaigns, offers and events. Maintain the highest status in Continuing Education programs to ensure our collective professional development.
Education
CVS/Pharmacy
Certified Pharmacy Technician
2016
Princeton School of Real Estate
Real Estate License
Mercer County Community College
Liberal Arts and Sciences/Liberal Studies
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.