Gaurav Kumar

WORK HISTORY

EDUCATION

SKILLS

ABOUT GAURAV KUMAR

A self-motivated, continuous learner and goal oriented Technical Leader with 17 yrs of experience in IT industry completely in Telecommunications. Possess a demonstrated versatility to contribute in various stages of software development cycle. Proven collaborative and communication skills. Holds great responsibility, complete the work within time lines. Having great responsiveness and ownership of assigned roles and responsibilities. Having good experience in Customer facing, Escalation prevention, People management role and conflict management. Lead a team of 80 Software professionals for OSS apps, BSS, Digital apps, CRM, sales and distribution stack in different roles. Operations and Production Support as L3 Level. Having good experience in ITIL Processes, Ticketing system, Troubleshooting, System Maintenance, optimization and operational excellence. In Telecommunication IT industry, worked on OSS/BSS applications with the eTOM and TOM model. BCP, Disaster Recovery planning and applications setup exposure.Major Deployments planning, management, execution and anchoring exposure.Having good idea about Change Management, Problem Management, Incident Management and Capacity Management.Specialties: Worked in MetaSolv ASAP 7.x, OSM 7.x, Ericsson-BSCS 6.x, Comviva-EMG, Oracle BRM-Number Management System, Bulk Pre Provisioning. Telecom Sales and Distribution application support, Mobile Financial Service, BPM, E-Recharge applicaitons,Mobile App, Web PortalsGood experience on Unix Shell Scripting, XQuery,XML,JAVA, Oracle 10g PL/SQL, Core Java and Weblogic Application Server. IIS Server user, Kubernetes, DevOps CI-CDHave an extensive customer facing exposure. Oracle Communications OSS stack knowledge, Telecom Provisioning and Billing knowledgeContact : s••••••••@gmail.com