Susan Mikolic
Project Management | Customer Success | Product Management |Process Improvement |Consulting | Training | Software Development | Relationship Management | Data Analysis | Population Health | Clinical Workflows
- Role
- Implementation Manager at Merative
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Susan Mikolic
A flexible and values-driven implementation success manager with demonstrated achievement in software implementation, customer success, product management, business and clinical process improvement, project management, training, public speaking, and data analysis. Leverages strong communication and detail-oriented critical thinking skills to lead cross-functional teams, creatively solve problems, and explains complex technical and business concepts to stakeholders. Innovates processes to meet evolving business needs, delivering value to organizations while developing productive working relationships across all organization levels and working in high ambiguity environments.Project Management | Customer Success | Product Management |Process Improvement | Public Speaking | Consulting | Training (Design / Delivery)| Product Demonstrations | Software Development | Relationship Management | Data Analysis | Enterprise-Wide Policy Writing | Regulatory Management | Nonprofit Management | Population Health | Clinical Workflows | EMR Optimization | Clinical Documentation | Clinical CodingTechnical skills: Mac and PC | WebEx | Teams| Zoom | Jira | Confluence | Slack | Tableau | MicroStrategy | Cognos | MS Office | Dynamics 365
Experience
Implementation Manager
Jan 2022 — Present
IBM Watson Health is now Merative!
Education
Lakeland Community College
Associate of Applied Science, Nursing, Nursing
Almeda University
Bachelor of Arts, Healthcare Adminstration, Healthcare Administration
Skills
- Public Speaking
- Epic Emr Optimization
- Mental Health Consulting
- Wellness Coaching
- Wellness Consulting
- Nursing
- Electronic Medical Record Documentation
- Program Development
- Wellness
- Training
- Non-Profits
- Fundraising
- Nonprofits
- Mental Health
- Clinical Research
- Policy
- Healthcare
- Leadership Development
- Software Documentation
- Therapists
- Coaching
- Teaching
- Strategic Planning
- Healthcare Management
- Community Outreach
- Hospitals
- Small Business
- Social Services
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