Susa Hart

Hands-on product design leader who specializes in AI applications and AI-assisted design workflows to bridge the gap between emerging AI capabilities and user-centered design.

Role: Director of Product Design at Follett Software
Location: Atlanta, GA, US
LinkedIn followers: 500 followers

Art, Culture and Creative ProfessionalsView LinkedIn profile

About Susa Hart

AI is moving fast, and so must design teams. I lead designers to think beyond the prompt to create experiences that leverage AI and help users accomplish their goals. I help teams implement end-to-end AI-assisted workflows that quickly produce design artifacts that are on-brand and deliver useful experiences.To learn more, visit my portfolio site: AI, conversation design, service design, user-centered design, visual designers, contextual inquiry, user experience strategy, interactive prototypes, product management, Claude Code, GitHub, design thinking, prompt engineering, JTBD

Experience

Director of Product Design
Follett Software
Feb 2025 — Present
Lead design for 0 to 1 and incremental innovations leveraging generative AI, LLM, and agentic interactions for EdTech personas- Establish an AI-first design workflow utilizing prompt engineering and Claude Code, GitHub, CLI, and VS Code for rapid prototyping for development handoff- Define markdown and skills to automate design processes and support dev-ready, on-brand artifacts- Define intelligent UX components and content strategies to deploy AI-enabled experiences to mitigate experience friction and deliver appropriate wedge experiences- Implement Human-in-the-Loop (HITL) interaction models to ensure accuracy and trust in AI-driven EdTech tools- Deliver production-ready design artifacts to engineering teams via Figma MCP and GitHub repositories- Define engagement and usability metrics (CSAT and CSUS) and achieve new feature adoption rates that exceed industry standards- Oversee WCAG and ADA compliance efforts

Education

Stanford University
B.A., Communications / Journalism

Skills

Visual Design
User Interaction
Adobe Creative Suite
User Interface Design
Css
User Journeys
Information Architecture
Product Management
User Experience Strategy
Strategy
E-Commerce
Usability
Interaction Design
Omnigraffle
Strategic Planning
Agile Leadership
Marketing Communications
Competitive Analysis
Axure Rp
Start-Ups
Creative Direction
Requirements Gathering
Project Management
Mobile Devices
User Interface
User Experience Design
Agile Methodologies
Wireframes
Management
Mobile Applications
Web Development
Rapid Prototyping
Contextual Inquiry
User-Centered Design
Software Development
Product Development
Usability Testing
Responsive Web Design
Enterprise Software
User Documentation

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