Sean E.
Premium Technical Account Manager (TAM)
- Role
- Storage Premium Support -expert Care Technical Account Manager at IBM
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Sean E.
As an enthusiastic engineer with a broad range of experience, I am passionate about my work and enjoy collaborating with motivated people that have a strong sense of purpose. I provide technical leadership and solid troubleshooting skills, and also excel in complex problem solving and critical situation management in a schedule-sensitive environment. Driven to consistently deliver outstanding customer service, I couple strong project management and collaboration skills with extensive technical experience. Both as a single technical contributor as well as a team leader, I have the ability to multitask in a fast paced, high stress environment. I am consistently recognized as a top contributor based on annual performance ratings.
Experience
Storage Premium Support -expert Care Technical Account Manager
Aug 2024 — Present · NC, US
Provide a customer focused single point of contact for all their IBM Storage needs and incidents. I specialize in Flash, SVC, ESS & Scale product offerings giving my clients the needed attention to detail while providing technical expertise. I’m also the SAN focal for the WW TAM Team providing insight as well as training to the team. I attend Broadcom and Cisco DCT meetings to ensure I stay up to date with IBMs offerings- A single point of contact for service issues, ensuring responsiveness and timely resolution- Have been able to bring confidence back to customer accounts that were thinking of leaving IBM. I worked with them and the different teams to resolve long standing issues and rebuild the relationship.
Skills
- Team Leadership
- Collaboration Solutions
- Computer Hardware
- Microsoft Office
- Troubleshooting
- Failure Analysis
- Customer Service
- Root Cause Analysis
- Root Cause Problem Solving
- Hardware Engineering
- Test Management
- Integration
- Storage Area Network (San)
- Storage
- Test Planning
- Training
- Testing
- Unix
- Flash
- Hardware
- Problem Solving
- Quality Assurance
- Technical Support
- Linux
- Networking
- Veterans
- Cross-Team Collaboration
- Independent Thinking
- System Deployment
- Servers
- Management
- Solidworks
- Project Management
- Debugging
- Program Management
- Cloud Computing
- Leadership
- Relationship Building
- Operating Systems
- Data Center
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