Sam McLamb
Sr Director, Client Services - Automotive Sales Service Bdc (Technology Enabled Services) @Better Car People
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WORK HISTORY
Sr Director, Client Services - Automotive Sales Service Bdc (Technology Enabled Services) @Better Car People
Leading the Client Retention Team | Dealer Success (strategic account management)- Building a best-in-class Client Experience Culture supporting Dealer BDC operations - Enterprise B2B SaaS, Customer Success / Customer AM - Agreement-to-Billing owner (fulfillment) and ongoing support - People, Processes, Technology - KPI Development/Benchmarking/Attainment - detailed product why/buy, why keep analytics - Increase Solution footprint/penetration - Churn reduction - Net Dollar Retention (NDR) increasing Leading the Platform Technical Support Team - Enterprise B2B Saas Implementation / CRM API Integrations - Order Fulfillment: Onboarding, Go-live - Training - 24/7 Technical Support - People, Processes, Technology - Heavy customer success data analytics are defined and measured to improve the customer experience. Co-leading SaaS Platform Development (Agile)- New Products/Platform Portfolio/Market Requirements - Cross-functional leadership / solution definition / driving SaaS platform development requirements - New Products Introduction - Life Cycle management
EDUCATION
The Wharton School
MBA Certificate (Business Operations, Business Finance), Business Administration and Management
SKILLS
ABOUT SAM MCLAMB
At Better Car People, my leadership in Client Services has been pivotal in fostering a…
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