Sam McLamb
- Role
- Sr Director, Client Services - Automotive Sales Service Bdc (Technology Enabled Services) at Better Car People
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Sam McLamb
At Better Car People, my leadership in Client Services has been pivotal in fostering a…
Experience
Sr Director, Client Services - Automotive Sales Service Bdc (Technology Enabled Services)
Nov 2020 — Present
Leading the Client Retention Team | Dealer Success (strategic account management)- Building a best-in-class Client Experience Culture supporting Dealer BDC operations - Enterprise B2B SaaS, Customer Success / Customer AM - Agreement-to-Billing owner (fulfillment) and ongoing support - People, Processes, Technology - KPI Development/Benchmarking/Attainment - detailed product why/buy, why keep analytics - Increase Solution footprint/penetration - Churn reduction - Net Dollar Retention (NDR) increasing Leading the Platform Technical Support Team - Enterprise B2B Saas Implementation / CRM API Integrations - Order Fulfillment: Onboarding, Go-live - Training - 24/7 Technical Support - People, Processes, Technology - Heavy customer success data analytics are defined and measured to improve the customer experience. Co-leading SaaS Platform Development (Agile)- New Products/Platform Portfolio/Market Requirements - Cross-functional leadership / solution definition / driving SaaS platform development requirements - New Products Introduction - Life Cycle management
Education
The Wharton School
MBA Certificate (Business Operations, Business Finance), Business Administration and Management
1997 — 1997
Skills
- Product Development
- Business Alliances
- New Business Development
- Leadership
- Sales
- Performance Management
- Background Checks
- Sales Operations
- Vendor Management
- P&L Management
- Sales Management
- Purchase & Sale Agreements
- Management
- Business Development
- Wireless
- Information Technology
- Professional Services
- Solution Selling
- Strategic Planning
- Applicant Tracking Systems
- Process Improvement
- Customer Service
- Strategic Partnerships
- Cloud Computing
- Human Resources
- Background Screening
- Account Management
- Program Management
- Salesforce.com
- Start-Ups
- Cross-Functional Team Leadership
- Team Leadership
- Strategy
- Sales Process
- Telecommunications
- Networking
- Saas
- Team Building
- Contract Negotiation
- Criminal Investigations
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