Sean McGary

Experience

1. Ecommerce and Customer Care Manager

   Wakunaga Of America Co., Ltd

   Mar 2019 — Present · Mission Viejo, CA, US

   Create and design strategies to generate and scale sales for e-commerce, domestic, and international accounts; accelerate prior year’s revenue growth to avg. 5% • Manage databases and overlay Project Management skills to ensure customer delight and loyalty • Develop SOPs on order processing and invoicing for domestic and international accounts, including utilization of the software Great Plains (ERP) • Build pricing models using prior sales history and COGS to scale price and revenue structures for international customers • Manage Customer Support teams including training, backup support, payroll, and a myriad of additional instructions for completing daily tasks and responsibilities • Analyze and manage daily/monthly sales forecasting and consolidate into reports for Executive team

Education

• Loyola Marymount University

  Bachelor of Business Administration (B.B.A.), Marketing

  2009 — 2013

Skills

• Microsoft Word
• Web Content Management
• Event Planning
• Microsoft Office
• Hootsuite
• Twitter
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Social Networking
• Event Management
• Social Media
• Prezi
• Facebook
• Data Analysis
• Marketing Strategy
• Marketing Research
• Qualtrics