Sheila M.
Director @ Microsoft | Customer Success Management
- Role
- Director, Customer Success Account Management at Microsoft
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Sheila M.
As the Director of Customer Success Account Management at Microsoft, my mission is to build strong, diverse teams, foster trust and collaboration, and leverage my expertise in cloud technology, e-commerce, and SaaS support to solve complex business problems and create value for stakeholders. I lead a team dedicated to ensuring customer satisfaction, retention, and growth in the retail and consumer sectors. With over 20 years of experience, I excel in delivering high-quality solutions, optimizing resources, and driving digital transformation. I am passionate about process improvement, agile methodologies, and customer service.
Experience
Director, Customer Success Account Management
May 2021 — Present · Charlotte, NC, US
Retail and Consumer Group
Education
Adamson University
Bachelor of Science, Computer Engineering
1989 — 1994
University of Phoenix
MBA, Technology Managenent
2002 — 2004
Skills
- Business Process
- Information Technology
- Vendor Management
- Project Planning
- IT Management
- Outsourcing
- Business Process Improvement
- IT Strategy
- Customer Service
- Sdlc
- Project Portfolio Management
- IT Service Management
- Change Management
- Customer Satisfaction
- Sharepoint
- Windows Server
- Disaster Recovery
- Service Delivery
- Business Analysis
- E-Commerce
- Visio
- Cross-Team Collaboration
- Saas
- Analysis
- Management
- Project Management
- Enterprise Software
- Service Delivery Management
- Program Management
- IT Operations
- Cloud Computing
- Pmp
- Power Bi
- Leadership
- Windows Azure
- Process Improvement
- Software as a Service (Saas)
- Itil Process
- Data Center
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