Steven M. Brinks
- Role
- Director of Customer Success at Xylem
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
Experience
Director of Customer Success
Jun 2022 — Present
Leading global voice-of-customer efforts translating customer needs into business objectives while supporting a global organization and multi-channel business growth and goals * Voice-of-customer champion for global Selection, Configuration, Price & Quote (SCPQ) tools supporting over 60K registered and 150K guest global users * Consultant to internal SCPQ platform modernization program sustaining $5.5 billion in global sales * Leading agile teams designing, building, and launching a B2B e-Commerce platform through the SDLC * Redefining process, best practices, and platforms requirements for the global e-Commerce platform * Liaison between external customers and internal teams driving platform and process improvement enabling customer adoption and platform enhancements roadmaps * Established SCPQ reporting capability, defined key business metrics, and integrated Business Insights with Business Objects to measure and track platform post launch adoption and conversion ratios
Education
San Francisco State University, Lam Family College of Business
BS, International Business
2005 — 2008
Quinlan School of Business, Loyola University Chicago
Masters of Business Administration (MBA), Management
2010 — 2012
Skills
- Product Management
- Supplier Negotiations
- International Business
- Management
- Enterprise Software
- Product Marketing
- Go-to-Market Strategy
- Presentation Preparation
- Critical Thinking
- Program Management
- Saas
- Marketing
- Software as a Service (Saas)
- Cross-Functional Team Leadership
- Crm
- Project Management
- Strategic Communications
- Software Project Management
- Ecommerce
- Business Analysis
- Operations Management
- Call Centers
- Competitive Analysis
- Business Process Improvement
- Resource Allocation
- Multicultural Team Management
- Remote Team Management
- Strategic Thinking
- Cloud Computing
- Business Intelligence
- Microsoft Office
- Thinking Outside the Box
- Bilingual-Spanish
- Customer Support
- Process Improvement
- Consulting
- Leadership
- Client Relationship Building
- Business Strategy
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