So Yun J. Maryn
Product Lead @Capital One
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WORK HISTORY
Product Lead @Capital One
Product management lead for all internal and consumer legal and regulatory requirements for commercial and PO across lead-decisioning-customer service workflows on the platform. AI Hackathon 3rd place team across entire division. Successfully led a new scalable Virtual Card provider initiative to production with Mastercard. Created a new multi-billion purchase volume payments user experience for OTA travel vertical by leading multiple product/tech teams, API integrations and partnering with product design for end to end user experience. Generated 60%+ reduction in monthly product escalations by implementing a new authorization, emulation and reporting capability across 30+ sensitive payment actions.
EDUCATION
Bryn Mawr College
Bachelor of Arts (BA), Major in Psychology, Minor in Fine Arts
University of Maryland - Robert H. Smith School of Business
Master of Business Administration (MBA), Business Administration and Management
SKILLS
ABOUT SO YUN J. MARYN
Experienced product management leader across B2B and B2C experiences. Authentic leadership style advocating empathy for the customer and inspiring multifunctional team collaboration. Strategic yet willing to dive deep for problem solving. Loves to inspire product managers and dev teams to do their best work. Active listening utilizing design thinking and service design. Transparency via authentic feedback. Author of #1 best new release for one hour short business reads on Amazon (6/2020): ‘A Toolkit For Product Managers’ https://amzn.to/3dAInS4PMP, CSPO, CSM and a MBA degree. What I post are my own views.
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