Sitesh Srivastava

About Sitesh Srivastava

Measurable experience in IT software development, delivery, product and solutions development, program & account management with domain expertise in Mobile Handset / Banking & Financial Services. Deep inroads in business development in Software services and solutions.Worked in IT startups, India as well as established global organizations. Associated with the start-up ecosystem in India and South Africa. Long term view on Africa. South Africa work permit.Worked on complete business cycles in Mobile Handset domain in management roles at device manufacturers, operators and SW service providers and added significant revenues to my divisions. On-site project-product-program management experience in India, UK, Japan, South Africa Account Farming / Relationship management and Business Development in India / South Africa Accredited with USA education equivalence in \"Business Administration with concentration in Technology Management\"Banking & Financial Services experience: Handled global investment banks account relationships,service delivery & program managementEntrepreneurial convictionWork closely with CIOs/CXOs to understand their IT landscape, operations, outsourcing, solutions, business development and salesMy profile embeds following traits in global geographies - India, United Kingdom, Japan (5 years), South Africa (6 years)Service Delivery Management, Program Management, Key Account Management, Product Management, Business Development. Work permit for South Africa.Certification: PMP®, ITIL® v3 Foundation, Large Account Management & Strategic Selling by Miller Heiman of Korn Ferry International, Japanese Language Proficiency Test (JLPT) N5Trained: SAFe, PgMP®, JLPT N4 Near native in English language and basic Japanese

Experience

1. Chief Customer Officer

   Yethi Consulting

   May 2022 — Present · Bengaluru, IN

   Implementation of Customer Success function - Customer Experience (CX) framework and processes which is not just limited to Net Promoter Score or Voice of Customer frameworks. Bringing appropriate practices of CXPA. Work on People Experience – PX as practice to deliver significant returns on CX.Heading compliance competitiveness. ISO compliances (27001:20••••01:20•••••25:2017)(ISO13485). Environment Social Governance ESG. Digital Operational Resilience Act – DORA compliance and all vendor compliances towards customers in India and international.Established EdTech TESTED Academy to train *Freshers* into Software Testing - Quality Assurance & Automation, Banking Domain and Business Analysis; to make them job-ready and custom-fit them for relevant internships and first job offers. First year placement stands at 75% Heading L&D organization wide with clear mandates on Technical Trainings, Domain Trainings for employees as well as customers worldwide. Enforcing Training Effectiveness methods to evaluate the investment on training. HR Advisory – Leadership connect with all new joiners on their first day in the company and mentor them for Minimum One Month with priority objective of lowering the attrition, People Experience enhancement and Employer of Choice index.

Education

• Indian Institute of Technology, Madras

  Leadership for India Inc: Practical Concepts and Constructs (NPTEL Certification)

• Institute of Engineering and Rural Technology, Allahabad

  Diploma

  1991 — 1992

• Sparklehood

  Chief of Staff

• UCLA

  Strategic Leadership in a VUCA World

• Indira Gandhi Rashtriya Mukta Vishwavidyalaya

  Diploma

• Osmania University

  BA

Skills

• Agile Project Management
• Itil V3 Foundation Certified
• Product Management
• Mobile Devices
• IT Service Management
• Account Management
• Software Development
• Enterprise Software
• Wireless
• Vas
• Start-Ups
• Networking
• Sdlc
• Solution Architecture
• Software Development Life Cycle (Sdlc)
• Business Process
• Android
• Jlpt N5 Certified (Basic Japanese Language)
• Resource Management
• Itil Certified
• Telecommunications
• Analysis
• Mobile Communications
• Amazon Web Services (Aws)
• Software Project Management
• Crm
• IT Strategy
• Entrepreneurship
• Pre-Sales
• Mobile Applications
• Project Management
• Program Management
• Mobile Technology
• Team Management
• Basic Finance for Non Finance Professionals
• Integration
• Symbian
• Requirements Analysis
• Cloud Computing
• Outsourcing