Sandra Martinez
System Director, Consumer Experience | Healthcare Transformation through Operational Forensics & Systems Thinking | Elevating Throughput, Experience & Outcomes
- Role
- System Director, Consumer Experience Integration at Memorial Hermann Health System
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Sandra Martinez
Sandra is a Healthcare Administration Leader with a history of achieving double and triple-digit improvements in patient satisfaction, efficiency, cost savings, and operational performance throughout major healthcare institutions and systems. She leverages a data-driven approach to identify bottlenecks/issues, improves evidence-based decision-making, and designs top-level operational strategies while maximizing the use of resources, expanding the professional expertise of clinical/nonclinical professionals, and supporting cultures of business transformation.
Experience
System Director, Consumer Experience Integration
Memorial Hermann Health System
Feb 2025 — Present · US
Education
University of Phoenix
Master’s Degree, Business Administration
2009 — 2010
Houston City College
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
2006 — 2008
University of Phoenix
Bachelor’s Degree, Health Administration
2008 — 2009
US Career Institute
Certificate of Completion, Medical Claims and Billing Specialist
2005 — 2005
Capella University
Doctor of Business Administration, Strategy and Innovation
The University of Texas at Austin
Certificate, Data Analytics Essentials
Skills
- Analysis
- Leadership
- Staff Development
- Managed Care
- Data Analysis
- Data Trending
- Healthcare
- Hospitals
- Professional Development
- Software Documentation
- Cerner
- Data Entry
- Physician Relations
- Onboarding
- Quality Assurance
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Auditing
- Team Building
- Management
- Healthcare Information Technology
- Healthcare Management
- Medical Terminology
- Data Trending
- Data Management
- Medicare
- Customer Service Training
- New Employee Training
- Process Improvement
- Customer Service
- Customer Satisfaction
- Training
- Microsoft Office
- Hipaa
- Patient Safety
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