Smarth Sharma
Team Lead || Google Ads
- Role
- Process Specialist at Cognizant
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Smarth Sharma
Dependable Process Specialist (Subject Matter Expert) with track record of success in field, attention to detailand proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Hardworkingand excels at multitasking in fast-paced environments. Being a contact point for all team members to ensuresmooth team operations and effective collaboration.
Experience
Process Specialist
Jan 2022 — Present · Gurugram, IN
Monitoring the interaction or case being handled by team members to ensure that theefficient and effective resolution is provided to clients for their Google Ads accounts.Perform root cause analysis on the errors made by the team members.Generate process improvement ideas for better productivity, accuracy & turnaround time.Create an inspiring team environment with an open communication culture. Identify andleverage team members\' strengths and suggest scope for improvement.Coordinates operation strategies and activities to ensure the provision of outstandingcustomer service to resolve clients\' Google Ads queries while adhering to Qualityguidelines.Generate reports on team performance and provide regular updates to seniormanagement. Support team members\' professional development by providingopportunities for training and growth.Ensure and promote the development of the area management team/succession planningthrough coaching, training, and leadership development.Administering and helping to manage Client Product support for the customers whocall/chat or email for their Google Ads queries.Efficient and timely service delivery across teams for multiple clients They work closelywith the functional leads to define overall strategies and processes to increase theefficiency and productivity within the process They work with the BD team to increasethe span of services and add new clients.Create and manage Risk and mitigation plans based on discussions with projectstakeholders.Report to the manager on performance status and any escalations
Education
GAGAN BHARTI SCHOOL
Commerce
Delhi University
Bachelor of Commerce - BCom
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