Simone Mack-Orr

About Simone Mack-Orr

I am a Program Development and Client Engagement Professional with over 15 years of…

Experience

1. General Manager

   CycleBar

   Nov 2018 — Present · spartanburg, SC, US

   Recruited by the owner-investors to be the face of a first of its kind premium indoor cycling concept gym in the area, from pre-sales to opening to daily operational oversight. •Met pre-sales goal a week early, making us a leader in presales out of the 200+ locations in the US.•Fostered continued operations through social restrictions beginning March 2020 by developing and pivoting to innovative online/virtual rides and services.•Grew customer base for offerings of up to 7 classes/day with 30 bikes in-studio.•Built, trained, and manage 8 instructors, 8 part-time CSRs, and 2 full-time staff, including myself. •Created profitable, engaging, and innovative marketing strategies such as pop-up events, charity rides raising up to and over 75 corporate partnerships. •Became a popular, sought-out speaker/presenter for high-profile events such as for the Chamber of Commerce and local industry/professional associations. •Manage daily operations including facility upkeep, equipment maintenance, HR, payroll review, marketing, memberships, and scheduling. •Empower owners/leadership with ongoing communication and advisement.

Education

• University of South Carolina Upstate

  Bachelors of Arts

Skills

• Leadership
• Microsoft Office
• Sales
• Social Media
• Microsoft Excel
• Team Building
• Marketing
• English
• Event Planning
• Microsoft Word
• Customer Service
• Public Speaking
• Microsoft Powerpoint