Meraj Aalam

About Meraj Aalam

As an Online Business Manager at Wishup, I provide top-tier administrative and executive support, streamlining processes and managing projects to enhance client productivity. My expertise with tools like Asana, HubSpot, Monday.com, Clickup, and Slack ensures smooth operations, allowing clients to focus on growth.Previously, as an Operations Supervisor at iQor India, I led a team of 20 agents, specializing in process improvement and quality assurance. I also successfully worked as a Transition Manager, responsible for increasing efficiency by 20% and significantly boosting client satisfaction. With over three years in the BPO industry, I\'ve worked with global clients in telecom, retail, and academic franchises, consistently delivering results.

Experience

1. Online Business Manager

   Wishup

   Jul 2024 — Present · Lucknow, IN

   As an Online Business Manager at Wishup, I manage client projects remotely, overseeing calendar management, project coordination, and research. My responsibilities include directing project management and automation efforts, handling travel planning, and ensuring operational efficiency. I proficiently manage schedules, track performance, and support internal teams with various administrative tasks to achieve project goals and maintain smooth business operations and project goals.

Education

• JS University

  Bachelor of Computer Application, Computer Science