Faisal
Indian Air Force | Goldman Sachs | Amazon | IIM Indore | PMP | LSSGB | CSM
- Role
- Program Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Faisal
I\'m passionate about driving innovation, leading transformative change, and delivering…
Experience
Program Manager
Jan 2022 — Present
New Product Development and Product Management: Led a cross functional team of BA’s, Developers and Operations to successfully define the AWS application vision through business and customer needs analysis. Led the end to end development of an automated web-based application, resulting in savings exceeding $10 million in 2023 by scaling operations and enhancing product Buyability preemptively• Business Transformation: Applied Change Management methodologies to transform the team from an operations-heavy setup to an automated program team saving 20 HC• FC Operations and Loss Prevention: Developed a detailed process flow to capture X-ray images at fulfillment centers across India\'s network, reducing fraud claims and business waste, saving $ 1 million annually, and scaling the program to an automated ML model to assist customer service associates in investigating customer claims.• Operational Excellence: Led the FC Operations Center of Excellence (ACES) and expanded IB workflows network-wide, achieving a 20% increase in productivity and a 10% reduction in headcount
Education
Meerut Institute of Engineering and Technology(MIET)
Bachelor of Technology - BTech, Information Technology
2006 — 2010
Visvesvaraya Technological University
M Tech in Aeronautical Engineering, Aeronautics/Aviation/Aerospace Science and Technology, General
2010 — 2011
Indian Institute of Management, Indore
Business Management for Defence Officers, Business Administration and Management, General
2021 — 2021
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