Stacey Shcolnik

Instructional Designer Performance Technologist @Quiktrak, Llc

Pompano Beach, FL, US
EMAILS
s••••••••@quiktrak.com
MOBILE NUMBERS
+14•••••••15

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WORK HISTORY

May 2023 — Present

Instructional Designer Performance Technologist @Quiktrak, Llc

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US

Member of the Learning and Organizational Development team, doing a bit of everything, from developing and updating HRIS onboarding and offboarding processes, to conducting needs assessments, improving workflows, and creating training materials and courses, along with whatever other human performance–esque projects come my way. Conduct performance needs assessments and root-cause analysis across operations, systems, and teams to identify true performance gaps. Analyze data to uncover workflow breakdowns, rework drivers, and improvement opportunities. Map cross-department workflows into clear SOPs, job aids, and knowledge-base documentation. Design and facilitate training and performance support for large system rollouts and new operational processes. Partner with leaders, SMEs, and frontline teams across QA, Client Services, Scheduling, Field Operations, and IT. Support change enablement through communication planning, documentation updates, and readiness activities. Evaluate adoption and refine solutions using ongoing feedback and performance data.

EDUCATION

2009 — 2012

Northern Arizona University

Master of Arts - MA, English Language and Literature, General

N/A

University of Virginia

Master of Education - MEd, Curriculum and Instruction

1998 — 2002

Cedarville University

Bachelors, English Language and Literature, General

ABOUT STACEY SHCOLNIK

I work in performance improvement with a practical, curiosity-driven approach: figuring out what’s really happening, why it’s happening, and recommending solutions that fit how people actually do their jobs.My sweet spot is the messy middle where systems, processes, and people collide. I spend my time untangling workflows, uncovering interdepartmental gaps, digging into data to identify true performance blockers, and translating complexity into clear, usable solutions that drive real behavior change.Day to day, that means: partnering closely with leaders, SMEs, and frontline teams diagnosing root causes, not just skill gaps aligning solutions to business outcomes testing and refining approaches based on feedback and results…all while nurturing a slightly unhealthy love for data analysis, elaborate Miro boards, and an “it’s complicated” relationship with Claude and ChatGPT.

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