Stacey Shcolnik
Instructional Designer Performance Technologist @Quiktrak, Llc
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WORK HISTORY
Instructional Designer Performance Technologist @Quiktrak, Llc
US
Member of the Learning and Organizational Development team, doing a bit of everything, from developing and updating HRIS onboarding and offboarding processes, to conducting needs assessments, improving workflows, and creating training materials and courses, along with whatever other human performance–esque projects come my way. Conduct performance needs assessments and root-cause analysis across operations, systems, and teams to identify true performance gaps. Analyze data to uncover workflow breakdowns, rework drivers, and improvement opportunities. Map cross-department workflows into clear SOPs, job aids, and knowledge-base documentation. Design and facilitate training and performance support for large system rollouts and new operational processes. Partner with leaders, SMEs, and frontline teams across QA, Client Services, Scheduling, Field Operations, and IT. Support change enablement through communication planning, documentation updates, and readiness activities. Evaluate adoption and refine solutions using ongoing feedback and performance data.
EDUCATION
Northern Arizona University
Master of Arts - MA, English Language and Literature, General
University of Virginia
Master of Education - MEd, Curriculum and Instruction
Cedarville University
Bachelors, English Language and Literature, General
ABOUT STACEY SHCOLNIK
I work in performance improvement with a practical, curiosity-driven approach: figuring out what’s really happening, why it’s happening, and recommending solutions that fit how people actually do their jobs.My sweet spot is the messy middle where systems, processes, and people collide. I spend my time untangling workflows, uncovering interdepartmental gaps, digging into data to identify true performance blockers, and translating complexity into clear, usable solutions that drive real behavior change.Day to day, that means: partnering closely with leaders, SMEs, and frontline teams diagnosing root causes, not just skill gaps aligning solutions to business outcomes testing and refining approaches based on feedback and results…all while nurturing a slightly unhealthy love for data analysis, elaborate Miro boards, and an “it’s complicated” relationship with Claude and ChatGPT.
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