Sandra Faucett
- Role
- Global Manager Deskside Support at HCLTech
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Sandra Faucett
An energetic and self-motivating Information Technology Executive with 20 years IT…
Experience
Global Manager Deskside Support
Oct 2020 — Present
As the Global Deskside Support Manager, I provide leadership, vision, management and strategic planning for Desktop & Field Support services for Chevron globally; including Incident, Reporting, SLA Management across the global while establishing goals, objectives, staffing models and key operating procedures to meet the clients objectives during a time of growth. Field Support services include Deskside Support, Tech Cafe, VIP Support, Asset Management and Hardware Break/Fix teams. I manage more than 60 teams teams across 44 countries providing a variety of services to Chevron end users.
Skills
- Troubleshooting
- Business Process Improvement
- Global IT Operations
- Process Engineering
- IT Strategy
- IT Management
- Management
- Itil
- Global Management
- IT Operations
- Leadership
- Information Technology
- Integration
- Project Planning
- Sap
- IT Service Management
- Change Management
- Sharepoint
- IT Transformation
- Team Leadership
- Project Management
- Process Improvement
- Software Documentation
- Mergers & Acquisitions
- Technical Support
- Vendor Management
- Customer Service
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