Sam Lefebre
Sr. Customer Success Mgr | CS and Operations | 8+ years leading post-sales teams | AdTech to Mobile UA to SaaS
- Role
- Senior Customer Success Manager at QuotaPath
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Sam Lefebre
Post-sales Customer Success and Experience leader with over 14 years of experience delivering value and ROI to Ad Platform and SaaS customers.From AdTech ad platform world to mobile User Acquisition and App Monetization campaigns and app to b2b SAAS. Former Yahoo! and BrightRoll.
Experience
Senior Customer Success Manager
Oct 2024 — Present · Austin, TX, US
Onboarding clients of all sizes and guiding them through building and implementing their compensation plans in QuotaPath. Training users and admins, validating data, and troubleshooting technical issues to ensure a smooth rollout. Collaborating with internal Sales and Data teams and customer stakeholders to manage long, complex onboardings. Building strong customer relationships and maximizing delivered value to drive upsells and renewals.Improving the QP User Journey. Automating workflows and adding AI in to make our teams and work better. Testing new approaches to keep customers engaged and progressing quicker through Onboarding. Proactively driving User feedback to Product and ensuring the voice of the customer is built into our Product Roadmap.
Education
University of Arizona
Bachelor of Arts (B.A.), Economics
2007 — 2011
University of Leicester
Economics
2010 — 2010
Skills
- Team Management
- Management
- Online Advertising
- Advertising
- Microsoft Excel
- Salesforce.com
- Social Media
- Powerpoint
- Microsoft Word
- Online Marketing
- Marketing Strategy
- Account Management
- Communication
- Digital Media
- Digital Strategy
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