Stephanie Berthiaume
Product Operations Analyst @Definitive Healthcare
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WORK HISTORY
Product Operations Analyst @Definitive Healthcare
The Product Operations Analyst plays a critical role in supporting and optimizing the processes around a company\'s product lifecycle. They work closely with product managers, engineers, marketing, and other cross-functional teams to ensure smooth product development, launch, and ongoing maintenance. Compliance Management* Led the development, implementation, and maintenance of health data management content and frameworks that ensured compliance with HIPAA, GDPR, and other relevant regulations.* Played a pivotal role in achieving SOC2 Type 2 certification by developing, maintaining, and aligning strong internal controls, organization and governance processes, ensuring security and privacy of sensitive data.* Managed the QECP certification process, driving the successful implementation of compliance standards and integrating them into the broader compliance framework.* Led internal audits to assess data processes, identify gaps, and implement corrective actions, resulting in increased regulatory adherence and minimized risk exposure.* Collaborated closely with cross-functional teams, including IT, legal, and operations, to ensure data security, privacy, and compliance across all platforms and processes.Knowledge Management* Led Knowledge Base strategy and development, ensuring seamless integration with customer support channels to provide consistent, accurate, and timely information to customers and internal teams.* Administered Atlassian (Confluence and Jira), creating user-friendly spaces for cross-functional teams, enhancing collaboration, and driving the efficient management of project tasks, sprints, and knowledge resources.
EDUCATION
Johns Hopkins Bloomberg School of Public Health
Certificate, COVID-19 Contact Tracing
University of North Carolina Wilmington
Biology, Psychology
The Johns Hopkins University
Certificate, Healthcare Data Security, Privacy, and Compliance
SKILLS
ABOUT STEPHANIE BERTHIAUME
Senior Knowledge & Product Operations Leader with 15+ years driving scalable…
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