Slawa Gladkov
Co-founder @Zyklum
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WORK HISTORY
Co-founder @Zyklum
Dortmund, DE
Our forecasting solution helped to predict the volume of incoming calls of the call center + to reduce the number of agents needed to support the operations and keep a high level of service at the same time-()-> Our custom-built chatbots helped to streamline the communication between employees-()-> Reduced the need for team members to use 7 different applications at the same time, so they can use only 1 application for all the NDT documentation needs-()-> A high-impact work on the system serving 28M customer contacts has been carried out - we’ve heavily reduced the number of daily escalations, reduced service costs per order, hit the maximal automation levels in the company history-()-> We streamlined the backend office operations by building 1 system that stores all the customer information in one place. It helps Gaele team members to pass and process information much faster and create customised solutions for each customer.
EDUCATION
National Technical University "Kharkiv Polytechnic Institute"
Master of Computer Science, Information Technology in Mechanical Engineering
National Technical University "Kharkiv Polytechnic Institute"
Bachelor of Mechanical Engineering, Mechanical Engineering
National Technical University "Kharkiv Polytechnic Institute"
Bachelor of Computer Science, Information Technology in Mechanical Engineering
SKILLS
ABOUT SLAWA GLADKOV
Digitalization is the only way for SMEs to survive in the new global economy. And many SMEs are aware of this simple fact, BUT they still face one of these two problems: 1 - no digital technologies are implemented for their daily operation at the moment, or 2 - the technologies/solutions they do have are ineffective (or outdated) and no longer support the current needs on a daily basis?If one of those 2 problems exists in your business - you are at risk, the risk of wasting huge amounts of your team’s time on mundane work, or worse - being overtaken by competitors, losing market share, and even disappearing from the market in the long run: It’s crucial to have an experienced technology partner that guides you & advises you on utilizing the best digital technologies for your company, and then actually builds the digital solution for you:We (Zyklum) analyze your needs and then build custom software solutions for your business. We make sure it is fully integrated with your business processes and daily operations. Our solutions are 100% Done-For-You, from design and implementation to operation and maintenance. We offer full-cycle product development based on technologies like: Ruby on Rails, Django, Python, and React for building web and cross-platform applications.The software solutions we deliver will \"run\" a marathon, not a single sprint! Once your custom tailor solution is built - it won’t only solve the current problems you have and streamline your business operations, BUT it will also become your competitive advantage: 15+ years of experience Lean solutions Clearly defined deliverables (without false promises) Incremental development Future-proof architecture and technologiesOur experience:15+ years of experience. Our team has worked on multiple projects for, and. with me-send me a DM here on LinkedIn to book a free 45-min Zoom session to analyze your current needs and see what can be the best solution for your businessor-email me at s••••@zyklum.de**Visit my “Experience” & “Recommendations” sections below to see the results we delivered for our clients:zyklum.de
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