Shauna Lachelier
Technical Support Engineer @Instructure
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WORK HISTORY
Technical Support Engineer @Instructure
Broke down and evaluated user problems, usingtest scripts, personal expertise and probingquestions.Worked with software development team onreported errors and bugs on newly releasedsoftware and assisted in deployment of releasefixes.Consistently exceeding metric goals and solvingat least 3 users\' problems per hour.
EDUCATION
UT Austin Boot Camps
Computer Software and Media Applications
Del Mar College
Attended, Computer Science
Academy of Art University
Bachelor of Fine Arts (B.F.A.), 3D Modeling for Animation
SKILLS
ABOUT SHAUNA LACHELIER
I am a front-end developer with a background in technical support engineering and two…
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