Skyler Lewis
Associate Account Manager
- Role
- Associate Account Manager - Client Services at Optum
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Skyler Lewis
I’m a healthcare operations professional with a Master’s in Health Administration and…
Experience
Associate Account Manager - Client Services
Dec 2024 — Present
Manage relationships with three major health insurance plans across Ohio, Rhode Island, and Florida, supporting member access to benefits through the HealthyBenefits+ platform.~ Resolve 15+ daily escalations and grievances with a focus on timely, empathetic, and effective outcomes, contributing to improved member satisfaction and operational efficiency.~ Develop and maintain Standard Operating Procedures (SOPs) to streamline workflows, ensure consistency, and enhance team performance.~ Lead daily standups to present and prioritize client-impacting issues, driving cross-functional collaboration and rapid resolution.~ Advocate for process improvements by identifying recurring pain points and proposing scalable solutions aligned with client and member needs.
Education
Ohio University
Master's degree, Health Services Administration
Sinclair Community College
Associate of Arts - AA, Liberal Arts and Sciences/Liberal Studies
2018
Ohio University
Bachelor of Science - BS, Health Services Administration
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