Sky Hay
Portfolio Manager - Bodily Injury Claims @Co-operators
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WORK HISTORY
Portfolio Manager - Bodily Injury Claims @Co-operators
Guelph, ON, CA
Providing temporary (3-month) coverage for the Portfolio Manager role within Bodily Injury Claims to support portfolio strategy, performance, and operational alignment. I work across stakeholders to translate portfolio insights into clear direction, ensuring decisions reflect both data and real-world claims dynamics.I build on a foundation in analytics and consulting to connect strategy with execution, helping the portfolio move with clarity, focus, and momentum.
EDUCATION
University of Waterloo
Bachelor of Arts and Business, Honours- Sociology and Business
SKILLS
ABOUT SKY HAY
I bring a full-spectrum approach to Claims Analytics, combining technical capability, operational fluency, and behavioural insight to uncover the real drivers of performance.I work hands-on with data, from querying and modeling to building research frameworks and feedback systems that generate meaningful insights. Paired with my background in social science and years of insurance operations experience, I interpret results in context connecting analytics to both the systems that produce them and the people they impact.Over time, this has evolved into a broader strength in understanding how entire portfolios move. I don’t just analyze outcomes, I look at the structures, behaviours, and decisions that create them.Whether it’s linking NPS to quality metrics, designing a survey, or presenting data stories to Claims management, I thrive in the space where technical rigor meets human understanding. At the core, I’m passionate about translating complexity into clarity, bridging data, systems, and human behaviour so organizations don’t just perform better, they evolve.
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