Skye Fillmore

About Skye Fillmore

I’m an IT professional with 15+ years of diverse experience including strong problem-solving skills and the ability to succeed in a fast-paced environment. My extensive background is in Salesforce (Sales Cloud, Service Cloud, Marketing Cloud and Data Cloud), ServiceMax, Applications Support, Client Success, Server Support and ERP Systems along with Software Upgrades and Installs while working in an Agile environment. My day to day role allows me to multitask systems and applications while researching and resolving a variety of complex technical issues, building new functionality, updating and supporting existing features and delivering solutions. I\'m a strong team player with exceptional communication skills who regularly contributes to inter-departmental collaboration along with a wide-range of client and business stakeholder relations experience. I deeply value a work environment that supports limitless professional and personal growth.My experience most recently is supporting, configuring and building Salesforce and ServiceMax. I have experience with upgrading server platforms and supporting software for Enterprise Systems and PCs. I’ve trained internal users and customers on the latest technology and releases, while continuously exceeding company expectations. I’ve worked on Software upgrade projects and deployments for small and large enterprise clients, along with internal business groups while working closely with IT and business managers, successfully bringing them to current application release levels. I have also built content for a client facing and internal Knowledge Base. • Salesforce: Sales Cloud • Service Cloud • Marketing Cloud • Data Cloud • MC Account Engagement • ServiceMax Field Service Software• System Administrator• Data Migration • CI/CD Pipeline• Application Support • Knowledge Base • Business Technology & Operations• PC Troubleshooting and upgrades• Exceptional DocumentationWhen I\'m not working, I\'m usually spending time with my husband, two teenagers and our 2 dogs. I have a passion for running which has changed my life completely in ways I could have never imagined. I also enjoy gourmet cooking, photography, boating, and giving back to my community any chance I get.

Experience

1. Senior Salesforce Administrator

   Weisiger Group

   Dec 2017 — Present · Charlotte, NC, US

   Salesforce and ServiceMax Platform Administrator, Solution Consultant, Configurator.Identify process improvement, plan, build and deploy declarative solutions for the Sales and Service business.Maintain and configure Salesforce Platform functionality using non-programmatic methods such as; process automation (flow), custom objects, object and field security, sharing rules, validation rules, formulas, layouts and record pages, record types, connected apps, lightning apps, and design of dashboards and reporting.Collaborate with stakeholders to gather requirements. Proficient in low and no-code Salesforce capabilities, understanding of basic triggers/Apex code and Integrations. Centralize documentation of administrator processes, problem resolutions, and configuration steps, creating a valuable resource for knowledge sharing.Manage Salesforce major releases and managed package upgrades to optimize the Salesforce platform while improving user experience and driving business value.Provision users and implement robust security configurations to protect data.

Skills

• Online Help
• Technical Communication
• Client Services
• Installation Coordination
• Customer Support
• Agile Methodologies
• Team Building
• Management
• Automotive
• Microsoft Office
• Sales
• Helping Clients Succeed
• Remote User Support
• System Administration
• Business Process Improvement
• Dms Support
• Helping Clients
• Crm
• Employee Training
• Customer Relationship Management (Crm)
• Solution Focused
• Team Leadership
• Project Management
• Remote Troubleshooting
• Requirements Analysis
• Software Installation
• Cdk Software
• Onenote
• Process Improvement
• Technical Support
• Dealer Relationships
• Remote Access
• Business Analysis
• Knowledge Base
• Account Management
• Collaborative Problem Solving
• Automotive Technology
• Leadership
• Training
• Customer Satisfaction