Skye Chacón

About Skye Chacón

I transform opportunities into solutions, and messes into organized, seamless processes.In today’s rapidly evolving technology space—with new offerings, regulations, and cross-platform conflicts introduced every day—solutions must work for all stakeholders and contingencies. When presented with a unique problem, I turn myself into the subject matter expert who can fix it, teach others the new method, then move on to the next crisis. Often this means looking beyond the stated requirements to find out what the business really needs, then negotiating an outcome that makes everybody happy.I am the go-to person to take on projects that are going off the rails, processes that ballooned into time sinks, and legacy programs that became unprofitable. As I tackle each obstacle, I gain a more balanced understanding of both the “forest” view of the business—how each department, vendor, and layer of the technology stack impacts each other—and the smallest “weeds” that all together form the entire enterprise environment. I have a keen sense of how to take systems apart and put them back together to make them run better, faster, and cheaper.

Experience

1. Staff Technical Problem Manager

   ServiceNow

   May 2024 — Present · Seattle, WA, US

   I am on the Cloud Hardware team and support cross functional efforts to reduce roadblocks that, once removed, increase the reliability and efficiency of managing the entire lifecycle (Design, Test, Support, Decom) of the Cloud Hardware infrastructure that ServiceNow uses to create their private cloud.I partner with many teams across the organization; Cloud Supply Chain, Cloud Network, Data Center Operations. Hardware Reliability Engineering, Hardware Support Services, Hardware Testing, Cloud Infrastructure Storage, Hardware Architecture, etc.

Education

• University of Maryland - Robert H. Smith School of Business

  Master of Business Administration - MBA, Supply Chain and Logistics

  2004 — 2007

• UC San Diego

  Bachelor of Science, Management Science with Minor in Philosophy

  1997 — 2001

Skills

• Operations Management
• Consulting
• Leadership
• Contract Management
• Compliance
• Management
• Data Analysis
• Six Sigma
• Process Improvement
• Business Analysis
• Program Management
• Supply Chain Management
• Strategic Sourcing
• Sourcing
• Vendor Management
• Cross-Functional Team Leadership
• Contract Negotiation
• Management Consulting
• Project Planning
• Supply Chain
• Strategic Planning
• Pharmaceutical Industry
• Business Process Improvement
• Sap