Sourabh Kumar

WORK HISTORY

EDUCATION

SKILLS

ABOUT SOURABH KUMAR

I’m a 5x Certified Sr. Salesforce Developer with a passion for driving business success through innovative, AI-powered CRM solutions. I design, implement, and optimize scalable Salesforce platforms that deliver seamless, intelligent customer experiences.My expertise spans Sales Cloud, Service Cloud, Marketing, Data Cloud, and Agentforce, with a strong focus on building AI-driven CRM ecosystems that enhance engagement, improve scalability, and deliver measurable business outcomes.Core Expertise• Salesforce Architecture – Designing scalable, high-performance platforms that align with business goals.• CRM Strategy & Data – Turning complex data into actionable insights that boost retention and loyalty.• Integration & Automation – Streamlining workflows and eliminating silos across enterprise systems.• Customization & Development – Hands-on with Apex, LWCs, and Flows to deliver tailored solutions.• Leadership – Guiding cross-functional teams to deliver on time, on budget, and with impact.Key Achievements• Led Enterprise CRM Transformations – Delivered scalable Salesforce solutions for Fortune 500 companies across telecom, energy domain.• Designed Intelligent Architectures – Integrated Sales Cloud, Service Cloud, and Data Cloud into robust, high-performance solutions supporting global operations and compliance.• Streamlined Business Processes – Automated workflows and integrations, reducing manual effort by up to 40% and accelerating time-to-market.• Delivered Custom Development at Scale – Built Apex, LWCs, and Flows to solve complex business challenges while adhering to best practices.• Championed Agile Delivery – Collaborated with Business Analysts and Product Owners to deliver functionality in iterative sprints.• Strengthened Data-Driven Decisions – Leveraged Salesforce Data Cloud and analytics to provide real-time insights that improved forecasting accuracy and engagement strategies.• Led & Mentored Teams – Provided technical oversight, reviewed configurations, and coached global build teams to ensure quality and scalability.• Drove Adoption & Enablement – Conducted end-user training and demos, helping stakeholders embrace new features and maximize ROI.