Sandeep Singh

About Sandeep Singh

Over the last 25 years, I’ve watched L&D shift from “training delivery” to a business-critical capability engine. What hasn’t changed is the real question leaders care about: Did people perform better, faster, and at scale?Today I lead enterprise capability development in global, complex environments, combining learning strategy, digital platforms, and data/AI to build skills-based workforces that are measurable, scalable, and deeply human.How I work (the difference)- I start with performance outcomes (skills → behaviors → results), not course catalogs- I build the operating model: governance, stakeholder alignment, vendor strategy, adoption, measurement- I use analytics and responsible AI to personalize pathways and reduce time-to-competencySelected outcomes- Managed a $3.5M learning portfolio with ROI discipline - Delivered ML-based solutions that reduced onboarding time by 30% and improved retention by 20%- Improved operational efficiency by 25% and reduced learning delivery costs by 35% through modernization If you’re building skills-based workforce strategy, modernizing learning platforms, or exploring responsible AI in capability development, I’m always open to connecting and sharing what’s worked (and what didn’t).

Experience

1. Head of Capability Development

   HSBC

   Sep 2024 — Present · Bengaluru, IN

   Transformation: Built a future-ready capability engine (skills framework + platforms + modern L&D practice) for a global workforce across 45 countries /~8,900 employees. Profile Impact- Built the enterprise Future Skills Framework focused on Data, Digital, Personal Skills, and Sustainability, defining proficiency levels and guiding workforce upskilling priorities across the organization- Implemented large-scale learning platforms to deliver personalized learning journeys (role-based pathways, targeted recommendations, and scalable access to capability building)- Leveraged AI tools to accelerate content development, improving speed-to-launch and consistency of learning assets while maintaining quality and relevance for employees- Modernized the trainer capability model by upskilling facilitators in digital delivery, contemporary learning design, and tech-enabled facilitation to increase adoption and learner impact- Established governance + measurement to shift from “training delivered” to “capability built” (adoption, completion, proficiency progression, and business-aligned outcomes).

Education

• Symbiosis Institute of Management Studies

  Master of Business Administration, Human Resources Management and Services

• Indian Institute of Management Bangalore

  Artificial Intelligence

• Osmania University

  Bachelor of Science - BS, Seed Technology

• Osmania University

  Master of Arts, English Language and Literature, General

• Harvard University

  Organizational Leadership