Steve Ross
Director of Managed Services for Emea @Spinnaker Support
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WORK HISTORY
Director of Managed Services for Emea @Spinnaker Support
London, GB
Manage & mentor all EMEA delivery resources, both internal and support partner for SAP to continually improve quality of service and productivity.• Collaborate with Customer Success, Sales, and Technical Support on pre-sales, renewal and retention to maintain the pipeline of customers for Managed Services and Third-Party Support.• Work with AI team to develop processes to initiate, qualify and provide appropriate governance standards.• Develop a services portfolio that detailed the service capability of Managed Services to include high level synopsis of the services and detailed Statement of Work documents to help the sales process.• Working with the Customer Success director, redevelop the reporting cadence, content and structure to provide more meaningful information that detailed how the service was being managed and adding value for the customer.
EDUCATION
Ayr College
Higher National Certificate, Computer Science
James Watt College
City & Gulilds, Quality Assurance
SKILLS
ABOUT STEVE ROSS
I’m an accomplished, driven senior executive with 35 years background in business change management, transformation and delivery. From established multibillion dollar companies to start up organizations, building, leading and managing teams of varying size, from large to multiple smaller teams, including both internal and third-party support resources, to deliver to agreed standards of excellence. I have led and successfully delivered business change initiatives that span and impact multiple functions, internal and external. Identifying and negotiating strategic partnerships to deliver against and exceed expected performance goals and targets. I have experience in multiple industries, from oil and gas, retail, logistics, complex manufacturing and consultancy.In terms of adaptability, I have lived and worked in France, Singapore and Qatar. Managing global rollouts from the US to Europe, in Asia as consultant, and in the Middle East as the Head of Business Solutions for an oil and gas start-up in Qatar. Building a culture of continuous improvement with the ability to deliver transformation programs and change initiatives. Building trust and transparency and ensuring a collaborative approach to solving problems or issues that inevitably arise during any engagement. Being able to respect diversity of opinion or approach and having the ability to view things from other people’s perspective are important attributes to being able to successfully manage complex programs and initiatives. Having been both a supplier and recipient of technology-related services and programmes in a wide variety of environments, I offer a unique combination of commercial, technical, change management and transformation expertise. Leading the initiatives to align the SAP development and change processes towards a more Agile CI/CD approach to align with the digital transformation programme and ensure delivery of change at the pace required to support both the online and traditional store-based business. Also managing the SAP S/4HANA discovery programme to understand and build the business case for an S/4HANA transformation.
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