Samantha R.

About Samantha R.

In my role, I design and facilitate workshops and created tailored demonstrations for AI…

Experience

1. Senior Solutions Consultant

   ServiceNow

   Oct 2021 — Present

   In my role as a Senior Solutions Consultant at ServiceNow, I have architected scalable platform solutions for regulated industries, led industry specific roundtable sessions on current customer challenges, mentored fellow colleagues, contributed to reusable industry content, and collaborated with cross-functional specialist teams. My achievements include aligning core platform capabilities to enterprise-wide strategies, leading discussions and strategic conversations on avoiding tech debt, best practices efforts, and mentoring early-career and mid-career customer platform architects in platform strategy and data modeling- Architected scalable platform solutions for customers in regulated industries including Energy & Utilities, Consulting Services, and aligning ServiceNow’s core platform to enterprise business and technology strategies- Serve as a thought leader and co-creator of customer facing, ServiceNow internal and enterprise level roundtable sessions focused on industry-specific challenges like grid resilience, cybersecurity, asset management, and AI governance- Mentor early-career and mid-career architects across the ServiceNow ecosystem, helping them grow competencies in platform strategy, data modeling, and technical implementation playbooks- Actively contribute to the development of reusable industry content including capability maps, value streams, architecture vision documents, and road mapping discussions for specific industries- Collaborate with product management to provide field feedback on emerging use cases and inform roadmap prioritization for industry solutions.

Education

• MIT Professional Education

  Applied Agentic AI for Organizational Transformation

• Quinnipiac University

  Master's degree, Organizational Leadership

• Northern Essex Community College

  Associate’s Degree, Computer and Information Sciences and Support Services

  2012 — 2014

• Quinnipiac University

  Master's degree, Business Administration and Management

• Plymouth State University

  Bachelor’s Degree, Health and Human Performance

  2006 — 2010

Skills

• Computer Maintenance
• Microsoft Office
• Customer Service
• Public Speaking
• Communication
• Event Planning
• Community Outreach
• Computer Network Operations
• Computer Science
• Higher Education
• Microsoft Excel
• Powerpoint
• Unidesk
• Microsoft Word
• Social Media