Kriti S.
Customer Success Specialist
- Role
- Technical Customer Happiness Specialist at Sureswift Capital
- Location
- Udaipur, IN
- LinkedIn followers
- 500 followers
About Kriti S.
I am a customer success and relationships enthusiast with a keen interest in the SaaS IT industry segment. I have acquired knowledge and experience while meeting challenging customer expectations and quality assured project management approaches. I am a good communicator and a proactive individual. I have worked in the IT industry with customer engaging sectors of Program Delivery Facilitation, Product Quality Assurance, and Business Development and Operations, having core competence in Customer Success, Customer Relationship Management, Service Delivery, Governance, and Product Quality Coordination. Extensive involvement in Customer Success Management, Customer Life - Cycle, and Quality Enhancement on Deliverable Services with multiple stakeholders involving crosses functional teams and third parties. I am a passionate learner, aimed at excelling in the field, with process improvement, driven through innovation and ideas, and to be recognized as an efficient individual having good interpersonal, managerial and technical skills.
Experience
Technical Customer Happiness Specialist
Oct 2021 — Present
Contributing to customer success with everyday initiatives for product visibility, and performance. Customer communications, Quality assurance, product marketing, documentation, and website - app optimisation.
Education
Pacific University Udaipur
Master of Business Administration - MBA, Dual Degree - Human Resourcing and Marketing Management
2015 — 2017
Govt. Women Engineering College
Engineer's Degree, Computer Engineering
2007 — 2011
St. Gregorious Senior Secondary School
High School, Mathematics and Computer Science
2000 — 2007
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